OUR SERVICES

The real revenue starts after the first visit.

We build lifecycle systems that turn one-time guests into long-term revenue, without more ad spend. Every service below is purpose-built for wellness and hospitality brands running on Klaviyo or HubSpot.

01 Lifecycle Systems

Klaviyo · Certified Partner

“Your guests are ready to come back, they just need the right nudge at the right moment. We build the sequences that make that happen automatically.”

We design, build and manage your full email and SMS / WhatsApp automation stack inside Klaviyo. From welcome flows and post-visit aftercare to timed rebooking triggers and VIP membership paths. Every flow is mapped to your specific guest journey, not a generic template.

YOUR BUSINESS TYPE
Day spas & wellness studios | Retreat operators | Boutique hotels
WHAT'S INCLUDED
  • Full Klaviyo account audit and rebuild
  • Welcome, post-visit, and rebooking flow sequences
  • Behavioural segmentation and VIP tier logic
  • Monthly performance reporting with optimisation recommendations
Request Lifecycle Services →

02 Sales CRM Architecture

HubSpot · Setup & Management

“If your sales pipeline lives in a spreadsheet (or your head), you’re leaving deals behind. We build the HubSpot infrastructure that keeps warm leads moving forward.”

We configure and manage HubSpot as your retention and sales engine — connecting contact records, deal pipelines, and follow-up sequences so no lead goes cold. Built specifically for high-value, relationship-driven wellness and hospitality bookings.

YOUR BUSINESS TYPE
Hospitality & studio operators | Multi-booking businesses | High-ticket service brands
WHAT'S INCLUDED
  • HubSpot portal setup and pipeline architecture
  • Lead scoring and contact property configuration
  • Automated follow-up sequences and task workflows
  • Sales reporting dashboard and team onboarding
Request CRM Architecture →

03 Hybrid Ecosystems

Kajabi · Klaviyo · HubSpot

“If your courses, bookings, and CRM are each in different systems that don’t talk to each other, your revenue has gaps. We close them.”

For wellness brands running both in-person services and digital products, we connect your full tech stack including Kajabi for courses and memberships, Klaviyo for lifecycle communications and HubSpot for relationship management into a single, coherent revenue system.

YOUR BUSINESS TYPE
Wellness educators & coaches | Hybrid in-person/digital brands | Membership & service businesses
WHAT'S INCLUDED
  • Cross-platform integration audit and architecture map
  • Kajabi + Klaviyo data sync and trigger setup
  • Unified customer view across all platforms
  • Automated upsell and cross-sell sequences
Request Ecosystem Build →

04 Customer Journey Mapping

HubSpot · Setup & Management

“Most wellness brands lose guests between visits, not because the experience was poor, but because there was no deliberate system to bring them back. We map exactly where that’s happening.”

We conduct a structured audit of your guest lifecycle — from first discovery through to repeat visit, referral and long-term retention. The output is a visual journey map that identifies every gap, drop-off point and missed revenue moment, paired with a prioritised action plan to close them.

YOUR BUSINESS TYPE
Day spas & wellness studios | Retreat operators | Boutique hotels | Membership-based brands
WHAT'S INCLUDED
  • Discovery session to map your current guest touchpoints end-to-end
  • Gap analysis across email, SMS, booking confirmations and post-visit comms
  • Visual journey map delivered as a working reference document
  • Prioritised recommendations tied to revenue impact
  • Roadmap into Lifecycle Systems or CRM Architecture build
Request Journey Mapping →

05 Loyalty Programs

HubSpot · Setup & Management

“Discounting is not a loyalty strategy. The wellness brands with the strongest retention build programs that reward behaviour, deepen relationships and make guests feel genuinely seen, before they ever think about leaving.”

We design and build loyalty and rewards programs tailored to the guest lifecycle of wellness and hospitality brands. From points-based tiers to experience-led VIP paths, every program is structured around your existing booking cadence and delivered through your Klaviyo infrastructure and connectors.

YOUR BUSINESS TYPE
Day spas & bathhouse operators | Wellness studios | Retreat & membership brands | Multi-location hospitality groups
WHAT'S INCLUDED
  • Loyalty program strategy and tier architecture
  • Behavioural triggers and reward logic built inside Klaviyo
  • VIP segmentation and personalised comms sequences
  • Member onboarding and milestone email flows
  • Performance benchmarks and ongoing optimisation
Request Loyalty Program Build →
HOW EVERY ENGAGEMENT WORKS

From first conversation to running systems, here's what to expect.

01
DIAGNOSE

We audit your existing tools, flows and data to understand where retention revenue is being lost right now.

02
BLUEPRINT

We design the system architecture specific to your guest journey, platform stack and revenue goals.

03
BUILD

We configure, write, and launch every flow, sequence and integration, fully tested before going live.

04
OPTIMISE

We monitor performance monthly, run experiments, and continuously improve your retention metrics.

Not sure which service fits?
Start with a complimentary lifecycle audit.

We'll review your current retention setup, identify the highest-value gaps and recommend the right starting point as a complimentary service.

Request Complimentary Audit